Being put into operation from November 1, 2021, the Public Administration Service Center has affirmed its important role in the service, professional administration, and is trusted by the people. To modernize the administration, the Center has focused on investing in synchronous and modern information systems, transmission lines, equipment and machinery at the Center to ensure connectivity and data sharing. data, meeting operational requirements and implementing electronic transactions.
The search for information and the process of handling administrative procedures at the Center are carried out quickly, accurately and conveniently with 1,427 administrative procedures of 20 agencies and units includes 17 departments, divisions, and 3 agencies. Thanks to that, people and businesses can easily access, implement and monitor the resolution of administrative procedures.
People are guided through administrative procedures at the one-stop department of Na Hang District People's Committee.
Ms. Nguyen Thi Nga, group 13, Minh Xuan ward (Tuyen Quang city) shared: "Since the Provincial Public Administrative Service Center came into operation and deployed information technology applications in online public services , I find it very convenient for the people. The center staff welcomes and guides people and businesses enthusiastically and professionally. All procedures are resolved quickly and there is an appointment to get specific results. That helps people and businesses save time and costs."
Comrade Nguyen Van Hieu, officer in charge of managing the Public Administration Service Center, said that the province's Public Administration Center is a pioneer in implementing the policy of comprehensive digital transformation under the direction of the province. , The Center is promoting IT application, integrating all administrative procedure data into the interconnected electronic one-stop software online public service portal. Civil servants, public employees, and workers work at people-centered service centers.
At the same time, taking the satisfaction of people, organizations and businesses as a measure of the success of administrative procedure reform. As a result, in the first 9 months of 2023, the number of documents received at the Provincial Public Administrative Service Center is more than 6,800 documents, of which online documents received reached over 76%. This shows that the provision and handling of online public services has achieved positive results, meeting the requirements of organizations and individuals in carrying out administrative procedures in the electronic environment.
As one of the pioneers in the field of digital transformation, Tuyen Quang Electricity Company determines that guiding administrative procedures for people and businesses is one of the key factors determining the success of the project digital transformation of businesses. The company has focused on investing in new technology equipment and digitizing all production, business and customer service activities.
Accordingly, the unit promotes digitization of all customer records, electricity purchase contracts, payment data to provide services in the electronic environment through specialized software interconnect with the online public service system; promote non-cash payment of electricity bills; The process of digitizing fields such as customer service, engineering, finance and accounting... In particular, the propaganda for people to pay electricity bills without using cash is directed by the company from the public level. company to affiliated electric powers.
In 2022, the Department of Natural Resources and Environment coordinated with the Posts and Telecommunications Group (VNPT) Tuyen Quang branch to deploy the experimental use of VNPT-iLIS software in land data management. After more than 1 year of implementation, up to now, VNPT-iLIS software has affirmed its superiority, automating the process of building a land database on a digital technology platform, to effectively manage land data. . This is considered an important step in the digital transformation process of the natural resources industry and has brought efficiency in management and created favorable conditions for organizations and individuals to use land.
In order to perform well the role of bridging security, towards a service administration, the Provincial Social Insurance (Social Insurance) has focused on building and developing applications and services to serve people and businesses. The industry has promoted propaganda, advocacy, and encouragement of people to carry out administrative procedures through electronic transactions. This includes the National Public Service Portal at https://dichvucong.gov.vn; Electronic transaction portal of Vietnam Social Insurance Industry at https://dichvucong.baohiemxahoi.gov.vn; organizations providing electronic social insurance services (I-VAN); VssID application - Digital social insurance…
Mr. Nguyen Manh Ngoc, Trung Mon commune (Yen Son) shared that before, he spent a lot of time looking up information on social insurance payments and benefits or applying for a re-issue of health insurance card. Currently, he is guided by Social Insurance officials on administrative procedures on the VssID application. He can easily operate at any time, the procedures are resolved more quickly and accurately.
It can be seen that, with the strong participation of all levels and sectors in the field of administrative procedure reform in digital transformation, it has helped reduce costs and create the most satisfaction for people, organizations and businesses. , aiming to build a service-oriented, professional, modern and friendly administration. In order to concretize the implementation of Resolution 48 of the Provincial Party Committee on Digital Transformation of Tuyen Quang province to 2025, with a vision to 2030.
Translated by Xuan Dung
Source: baotuyenquang.com.vn
